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Help/Using Coco

Using Coco

Ask Coco anything: the chat surface

The chat is the one place you can ask Coco to do almost anything — and it never sends without you.

Alongside the daily brief, Coco has a chat. It is the open-ended surface: a place to ask a question, dig into a thread, or get something drafted, in plain language. If the brief is what Coco hands you each morning, the chat is what you reach for the rest of the day.

What you can ask

  • Your mail — "What did Sam say about the invoice?" Coco pulls the thread and answers from it.
  • Your calendar — "Am I free Thursday afternoon?" Coco checks and tells you.
  • Its memory — "What's the latest on the renewal?" Coco searches the topics and people it has been tracking.
  • The web — "What's the address of that restaurant?" Coco can look things up when the answer is not in your inbox.
  • A reply — "Draft a reply telling them Friday works." Coco writes it and waits for you to send.

It pulls from real sources

When the chat answers a question about your mail or calendar, it is reading the actual thread or event, not guessing — and it can show you what it drew from. That means you can trust an answer enough to act on it, and check it when it matters. Anything it found on the web is clearly that: a lookup, not something from your inbox.

It still never sends on its own

The chat can draft a reply or tee up a calendar event, but the same rule holds here as everywhere in Coco: it stops at the point of acting. You review, you tap, it sends. Asking the chat to "reply to Sam" produces a draft for your approval, not an email that has already gone out. See how Coco proposes replies.

Getting good answers

Be specific about the person, the topic, or the timeframe and Coco can find the right thread faster — "the renewal email from the landlord last week" beats "that thing." If Coco cannot find something you expected, it may be outside the window it has read; see why Coco might not have surfaced something.

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